Questions? We've Got Answers.

Everything you need to know about learning with MTXA

General Questions

What makes MTXA different from other tutoring services? +
We offer personalized 1-on-1 instruction from native speakers with 35+ years of combined teaching experience. Unlike crowded classes or generic programs, we create custom learning plans tailored specifically to your goals, learning style, and pace. Our founders, Felo and Andy, bring both language expertise and professional design/3D modeling backgrounds, offering a unique blend of skills you won't find elsewhere.
Do I need any prior experience? +
Not at all! We teach complete beginners through advanced students. Your free trial session includes a level assessment so we can understand exactly where you are and create the perfect learning roadmap for you. Whether you've never spoken a word of Spanish or you're looking to refine advanced skills, we meet you where you are.
What ages do you teach? +
We work with teens (13+), adults, and professionals. Our teaching approach adapts to your age, learning preferences, and goals. We've successfully taught high school students preparing for exams, working professionals advancing their careers, and retirees learning for travel and personal enrichment.
What subjects do you offer? +
We currently offer: Spanish tutoring (conversational, business, exam prep), English tutoring (accent reduction, business English, exam prep), Graphic Design (Adobe Suite, Affinity, illustration), Rhino 3D Modeling (NURBS, Grasshopper, parametric design), and soon AI Training (ChatGPT, prompt engineering, automation).

Pricing & Packages

How much does it cost? +
We offer three flexible options:

The S.O.S. Drop-In: $50/hour - No commitment, perfect for quick help or occasional sessions

The Accelerator (Most Popular): $160/month for 4 hours (works out to $40/session) - Best value with consistent progress

The Social Squad: $80/month for 4 group hours (works out to $20/session) - Great for families or friends learning together

Your first trial session is completely free!
Is there a long-term contract? +
Absolutely not. You can cancel anytime with no penalties or fees. We believe in earning your business every month by delivering exceptional results. If you're not happy, you're free to stop—no questions asked, no hassle.
What payment methods do you accept? +
We accept credit cards, debit cards, PayPal, and e-transfer (for Canadian students). All payments are processed securely through industry-standard encrypted platforms. You'll receive an invoice for each payment automatically via email.
Do you offer refunds? +
If you're not satisfied with your first paid session, we'll give you a full refund—no questions asked. For ongoing students, we handle issues on a case-by-case basis and always strive to make things right. Our goal is your success and satisfaction.

Scheduling & Platform

How do sessions work? +
All sessions are conducted via video call using Google Meet, Zoom, or Skype—your choice! You'll receive a calendar invite with the video link 24 hours before each session. Sessions are typically 50-60 minutes long and include interactive exercises, conversation practice, screen sharing for design work, and personalized feedback.
Can I reschedule a session? +
Yes! Just give us 24 hours notice and we'll reschedule at no charge. We understand that life happens—work emergencies, illness, family obligations. Simply email us or reply to your calendar invite, and we'll find a new time that works for both of us.
What if I miss a session without notice? +
Life happens! If you miss a session, contact us as soon as possible. We're flexible and understanding. For monthly package students, we'll typically work with you to reschedule if possible. For drop-in sessions, unfortunately, we can't offer refunds for no-shows, but we're always happy to schedule your next session.
What timezone are you in? +
We're based in Toronto (EST/EDT), but we teach students worldwide! We offer flexible scheduling to accommodate different timezones. Whether you're in California, Europe, Asia, or anywhere else, we'll find session times that work for your schedule.

Learning & Methods

How long until I see results? +
Most students notice improvement within 2-3 weeks. For languages, conversational fluency typically takes 3-6 months with consistent practice (2-4 sessions per week). For design and 3D modeling, you'll start creating professional-quality work within 2-3 months. Progress varies based on your dedication, prior experience, and time invested between sessions.
Do you provide learning materials? +
Yes! All digital workbooks, exercises, reference materials, and practice resources are included in your package at no extra cost. You'll receive PDFs, custom exercises, video tutorials, and project files tailored to your learning path. The only thing you might need to purchase is software (like Adobe Creative Cloud or Rhino license) if you don't already have it.
Can I focus on a specific area? +
Absolutely! Whether it's business Spanish, exam preparation, conversational practice, logo design, architectural modeling, or any specific skill, we customize your entire curriculum to your goals. Just tell us what you want to achieve, and we'll build your learning plan around it.
Do you assign homework? +
Yes, but it's flexible! We assign practice exercises and projects between sessions to reinforce your learning and accelerate progress. However, we adapt to your schedule and availability. If you have a busy week, we adjust. The more you practice between sessions, the faster you'll progress—but we meet you where you are.

Technical Requirements

What equipment do I need? +
Just a device with internet connection, webcam, and microphone (built-in is fine). For language learning, that's all you need! For design and 3D modeling, you'll also need the relevant software installed (Adobe Creative Cloud, Rhino, etc.) and a mouse (for design work, a drawing tablet is helpful but not required).
What if I have technical issues? +
We're here to help! Contact us immediately if you encounter technical problems. We can troubleshoot together, switch platforms if needed, or reschedule if the issue can't be resolved quickly. Your session time won't be wasted—we'll make sure you get the full value of your session.
Do you record sessions? +
We can record sessions for your review if you'd like! Just let us know at the beginning of the session. Recordings are for your personal use only and can be incredibly helpful for reviewing concepts, practicing pronunciation, or following along with design demonstrations at your own pace.

Still Have Questions?

Book a free trial session and ask us directly!

Book Your Free Trial