Privacy Policy

1. Introduction

My Tutor X Academy ("MTXA", "we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website mytutorxacademy.com and use our tutoring services.

By using our services, you agree to the collection and use of information in accordance with this policy. This policy complies with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

2. Information We Collect

Personal Information You Provide:

• Name and contact information (email address, phone number)
• Payment and billing information
• Learning preferences, goals, and progress notes
• Session recordings (with your explicit consent for educational purposes)
• Communications with us (emails, messages, feedback, support requests)

Automatically Collected Information:

• Browser type and version
• IP address and approximate location
• Pages visited and time spent on our website
• Referring website or source
• Device information (type, operating system)

Cookies and Tracking Technologies:

We use cookies and similar technologies to improve your experience on our website, analyze usage patterns, and remember your preferences. You can disable cookies in your browser settings, though some features of our website may not function properly without them.

3. How We Use Your Information

We use your information to:

• Provide and improve our tutoring services
• Schedule and conduct teaching sessions
• Process payments and send invoices
• Send important updates about your sessions and account
• Respond to your inquiries and provide customer support
• Send marketing communications (only with your consent)
• Analyze and improve our website and services
• Comply with legal obligations and enforce our terms
• Protect against fraud and unauthorized activity

4. Information Sharing and Disclosure

We DO NOT sell, rent, or trade your personal information to third parties.

We may share your information with:

• Payment processors (Stripe, PayPal) - for secure transaction processing
• Email service providers (Kit.com/ConvertKit) - for sending you communications
• Calendar services (Calendly) - for scheduling sessions
• Analytics services (Google Analytics) - for website improvement (anonymized data)
• Video conferencing platforms (Zoom, Google Meet, Skype) - for conducting sessions
• Legal authorities - when required by law, court order, or to protect our rights

All third-party services we use are GDPR/PIPEDA compliant and maintain strict data protection standards.

5. Data Security

We implement industry-standard security measures to protect your personal information:

• SSL/TLS encryption for all data transmission
• Secure payment processing through PCI-compliant providers
• Regular security audits and vulnerability assessments
• Limited access to personal information (need-to-know basis only)
• Password-protected systems and encrypted data storage
• Secure backup procedures

However, no method of internet transmission or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy:

• Active students: For the duration of service plus 2 years
• Former students: 2 years after your last session
• Email subscribers: Until you unsubscribe
• Payment records: 7 years (Canadian tax compliance requirements)
• Website analytics: 26 months (Google Analytics default)

You can request deletion of your data at any time (subject to legal record-keeping requirements). Contact us at [email protected] to submit a deletion request.

7. Your Privacy Rights

Under Canadian privacy law (PIPEDA), you have the right to:

• Access - Request a copy of the personal information we hold about you
• Correct - Request correction of inaccurate or incomplete information
• Delete - Request deletion of your personal data (subject to legal requirements)
• Withdraw consent - Opt out of marketing communications at any time
• Object - Object to certain types of data processing
• Data portability - Request your data in a portable format
• Lodge a complaint - File a complaint with the Privacy Commissioner of Canada

To exercise any of these rights, contact us at [email protected]. We will respond to your request within 30 days.

8. Children's Privacy

Our services are designed for users aged 13 and older. We do not knowingly collect personal information from children under 13 without parental consent.

If you are a parent or guardian and believe your child under 13 has provided us with personal information without your consent, please contact us immediately at [email protected] and we will delete the information promptly.

For students aged 13-17, we require parental consent before beginning tutoring services.

9. International Users

We are based in Toronto, Ontario, Canada. If you access our services from outside Canada, please be aware that your information may be transferred to, stored, and processed in Canada, which may have different privacy laws than your jurisdiction.

By using our services, you consent to the transfer of your information to Canada and agree to be governed by Canadian privacy laws.

10. Marketing Communications

With your consent, we may send you:

• Learning tips and educational resources
• Special offers and promotions
• New service announcements
• Newsletter and blog updates

You can unsubscribe at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Emailing us at [email protected]
• Adjusting your account preferences (if applicable)

Note: Even if you opt out of marketing emails, we will still send you essential service-related communications (session confirmations, payment receipts, account updates).

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

• Update the "Last Updated" date at the top of this policy
• Post the revised policy on our website
• Notify you via email if changes are significant (for active students)

Your continued use of our services after changes are posted constitutes your acceptance of the updated policy. We encourage you to review this policy periodically.

12. Third-Party Links

Our website may contain links to third-party websites, services, or resources that are not operated by us. This Privacy Policy does not apply to those third-party sites.

We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Privacy Complaints:

If you believe we have not complied with this Privacy Policy or Canadian privacy laws, you may file a complaint with: